Support
How can
I help?
Most questions are answered below or in the guides. If yours isn't, write to me and I'll reply myself.
Getting started
How do I start tracking time?
Create a task with the + button, then tap its play button. Tap it again to stop. The entry appears in Activity and on the Dashboard.
Can I track time I forgot to record?
Yes. Add an event with its start and end time from Activity or from the task, or change a running stopwatch's start time.
Sync and backups
Why aren't my devices in sync?
iCloud sync is part of Premium. Check that every device is signed in to iCloud with the same Apple Account, and that iCloud Synchronization is on in Timelogger Plus Settings. The troubleshooting screen there shows what's happening.
How do I back up my data?
In Settings, tap Export Backup to save a backup file to Files or iCloud Drive. Import Backup restores it on any device.
Purchases
I bought Premium but it isn't unlocked.
Open Settings → Premium Features and tap Restore Purchase, signed in with the Apple Account you used to buy it.
Can I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
Apple Watch
My tasks don't appear on the watch.
Edit the task on your iPhone and turn on Available on Watch. Keep Timelogger Plus up to date on both devices.
Reports and CSV
How do I create a report for a client?
On the Dashboard, choose the period and filter to the client's folder, then tap Create Report. Turn on billing to include rates and amounts (Premium).
Can I import my history from another app?
Yes, from a CSV file (Premium). The CSV help in Settings lists the columns the file needs.
Still stuck?
Email me with your device, the app version (Settings → About) and what you did just before the problem. Screenshots help.
Email supporttimeloggerapp@gmail.com